FAQ


1. How long do i need to wait to receive my order?
That depends on your country of residence, most orders are shipped the same day and arrived within 2 days of dispatch, to get more info please visit our Shipping Section 

2. How is the delivery process?
  • www.canvasandarts.com will process and ship your order within 24hs of receiving it.
  • Once the order has been dispatched, a tracking code will be sent to your registered email address.
  • Courier will contact you to your telephone number to confirm delivery time.
  • Package will be delivered at the arranged time and a signature will be required upon receipt of goods
  • If the delivery is not possible (customer don't answer phone, not available, ecc), then the courier will attempt twice again in the following days before returning the goods to our team.
  • In this case of failed delivery, our team will contact you to schedule a new delivery.
3. How do I exchange the product?
To return or exchange an item is very easy, please refer to our Returns & Exchanges page for more info.