FAQ


1. How long do I need to wait to receive my order?
That depends on your country of residence .We will process your order within 48hrs of receiving it. To get more info please visit our Shipping Section 

2. How is the delivery process?
  • www.canvasandarts.com will process and ship your order within 48hrs of receiving it.
  • Once the order has been dispatched, a tracking code will be sent to your registered email address.
  • Courier will contact you to your telephone number to confirm delivery time.
  • Package will be delivered at the arranged time and a signature will be required upon receipt of goods
  • If the delivery is not possible (customer don't answer phone, not available, ecc), then the courier will attempt twice again in the following days before returning the goods to our team.
  • In this case of failed delivery, our team will contact you to schedule a new delivery.
3. How do I exchange the product?
To return or exchange an item is very easy, please refer to our Returns & Exchanges page for more info.